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Remote training Teams Etiquette: How to communicate correctly in Teams

Version: Microsoft 365
Learning format: Remote via Teams
Duration: Half a day (09:00-12:30 or 13:30-17:00)
Price for this remote training: € 525 VAT excl. / Terms for remote training.


This training will teach you how to communicate efficiently and correctly via Outlook and Teams:

  • Which communication tools are available in Microsoft 365?
  • When do you communicate through Teams and when do you send an e-mail instead?
  • How to share information in a relevant way: from individual chat to group chat, Teams messages and e-mail
  • The importance of a communication policy
  • How do you retrieve a conversation?


Introduction – My current situation:

  • Which kinds of communication do I encounter today?
  • Through which channels does communication reach me?
  • Does this work?

Which tools does Microsoft 365 give you access to?

The Microsoft 365 Radar

  • Outlook
  • Teams
  • SharePoint
  • Yammer
  • Intranet

Efficiency: when do you use which type of communication – and why?

  • Different kinds of communication
  • Efficient communication in Outlook
  • Teams: how to use chat messages, posts, @mentions, tags efficiently + the power of text formatting in messages
  • Connection Outlook Teams:
    • Email address from a channel
    • Emails forward to Teams

Retrieving messages

  • Searching in Outlook
  • Searching in Teams
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